Refund policy

Chief RC Inc has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return and full refund, your item must be in the same condition that you received it, without damage and unused, with tags, and in its original undamaged packaging. You’ll also need the receipt or proof of purchase. Items will be inspected once delivered and a determination will be made at that time. If unreported damage or items are missing your refund may reflect that or potentially up to a 25% restocking fee.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To start a return, you can contact us at info@chiefrc.com. Please note that returns will need to be sent to the following address:
Chief RC Inc RMA# (your rma number)
813A Flightline Blvd. Ste. 1
Deland, FL 32724

You can always contact us for any return question at info@chiefrc.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Report any damages to your shipment within 5 business days. We will contact the carrier and start a claim on your order. It is important that you keep all shipping cartons and packing materials for the shipping carrier’s inspection.

Freight Truck Damage: Inspect boxes/crates thoroughly before accepting and signing for the delivery. Freight companies will not refund for damaged product after acceptance. It is advised that all items be thoroughly inspected before signing release and the driver leaves. Drivers are very cooperative and will wait for you to inspect your products. Do not throw away original shipping box and packaging material should a damage claim become necessary.

Truck Freight Guidelines
The consignee (customer) is required to thoroughly inspect the package(s) and their contents before they are signed for or excepted and prior to the delivery driver leaving. Drivers will wait for your inspection. Since “UPS Freight” delivery regulations are different from “UPS Package” regulations, Chief Aircraft cannot file any claim on your behalf after delivery. Customers will be liable for return freight charges and damages found after the package(s) have been accepted for delivery.

Inspections Should Include:

• Observation of the shipping container and general arriving condition (packaging damages usually transfer to damages on the inside of the box).
• Cursory inspection of fuselage, wing, and stabilizer groups.
• Chief RC Inc also suggests that you remove the protective plastic to aid your inspection.

Exceptions / non-returnable items
Certain types of items cannot be returned, like software or perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

• Chief RC Inc does not accept returns on clearance items, sale items or gift cards.
• Special orders are not refundable.
• COD’s are not accepted for return or exchanges.
• Shipping and handling charges are not refundable in most cases.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Product Warranty
New items carry full manufacturer warranty which in most cases is one year from date of invoice. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer’s discretion and not that of Chief RC Inc. Any Electrical components may be returned for Manufacturer warranty only. Manufacturers will not cover accidents, abuse, improper care or misuse of their products, nor do they reimburse freight or labor costs.

Please feel free to ask your Sales Specialist about warranty details on any product warranty prior to purchasing.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chiefrc.com.